Shipping policy

Thank you for shopping with Casa Lara Atelier.

Each order is carefully prepared and packaged with attention to detail before shipment.

Processing Time

Orders are typically processed within 2–5 business days.

Please note that processing times may be longer during product launches, holidays, or periods of high order volume.

Shipping Destinations

We currently ship to Canada and the United States.

Shipping Rates

Shipping rates are calculated at checkout based on the destination and selected shipping method.

Free shipping may be offered on qualifying orders and will be displayed at checkout when applicable.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Once an order has been shipped, Casa Lara Atelier is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances outside our control.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Customs, Duties & Taxes

For orders shipped outside Canada, customs duties, import taxes, and other fees may be charged by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at clientcare@casalaraatelier.com as soon as possible. We will do our best to assist you in working with the shipping carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Casa Lara Atelier is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.