Refund policy

At Casa Lara Atelier, every garment is a one-of-a-kind piece. Each design is offered in extremely limited quantities, and many styles are available in only a single unit.

We encourage customers to carefully review all product descriptions, measurements, and sizing information before placing an order. Detailed garment measurements are provided to help ensure the best fit.

Final Sale Items

Due to their one-of-a-kind nature, all pieces from the Heirloom Collection are final sale and are not eligible for return, exchange, or refund, except in cases of damage, defect, or fulfillment error.

This includes styles featuring handmade Renaissance lace, heirloom craftsmanship, and limited-edition designs.

Returns

Items from collections other than the Heirloom Collection may be returned within 7 days of delivery.

To be eligible for a return, the item must:

Be unworn and unused
Be unwashed
Be free of stains, odors, pet hair, or signs of wear
Include all original tags attached and intact, including the Casa Lara Return Tag

Items returned with removed, altered, or damaged tags are not eligible for a refund.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Once your return request has been approved, return instructions will be provided. Returned items will be inspected upon receipt before a refund is issued.

Please allow 5–10 business days for the refund to appear on your statement after it has been processed, depending on your financial institution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive an incorrect item, please contact us within 48 hours of delivery at clientcare@casalaraatelier.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Clear photographs of the original packaging

If your claim is approved, we will gladly offer a replacement (if available), store credit, or a full refund.

Casa Lara Atelier will cover return shipping costs for approved damaged, defective, or incorrect item claims.

All damage and defect claims are subject to inspection. Claims showing signs of wear, misuse, alteration, accidental damage, or customer-caused damage may be denied.